Loan disputes often arise from a lack of communication, changes in policy or both.
Clerical errors and lack of communication between the Dept of Education and federally appointed loan servicers is a matter of public record, and keeping track of changing policy is not easy as it’s been reported many times that even those in charge often aren’t clear or even sure of these matters.
Disputed payments can be a burden, but knowing when to read, when to talk, and when to take action like going to a mediator.
The first step is to find out why your payment is disputed, and at which stage of the process it was lost or misreported.
Going to a website like www.nslds.ed.gov can clear up questions like “who holds my loan debt?”, but be aware that loan servicers can operate under many different names. Navient operates under as many as 50 countrywide.
As always, the best course of action is collecting information and preparing a plan for contingencies.
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